Terms & Conditions

Last Updated: 16 September 2026

Welcome to PakTurk Furnitures. These Terms & Conditions apply to purchases made through our showrooms, website, WhatsApp, telephone, social media channels, or any other official PakTurk Furniture sales channel.

By placing an order with PakTurk Furniture, the customer agrees to the terms stated below.

1. About PakTurk Furnitures

PakTurk Furniture specializes in handcrafted solid wood furniture, including bedroom furniture, dining sets, sofas, consoles, sideboards, chairs, tables, mirrors, décor items and customized furniture.

Our furniture is designed for long-term use and many of our products can be customized in size, design, colour and finish.

Website: www.pakturkfurnitures.com
Email: info@pakturkfurnitures.com
Phone: 0309-1999199 / 0318-2200000

Our Showrooms

PWD Showroom
Lower Floor, Ali Arcade, Next to KFC
PWD Housing Society, Islamabad – 44018

F-8/3 Showroom
Nyal Center, Street 01
F-8/3, Islamabad

Showroom Timings: Open daily, 10:00 AM – 9:00 PM

2. Products & Handcrafted Furniture

PakTurk Furniture primarily deals in handcrafted furniture made using real wood and other selected materials.

Because wood is a natural material and much of our furniture is handmade, each piece may have its own natural characteristics. Variations in:

wood grain and texture;
natural knots and markings;
shade and colour;
polish and finish;
minor dimensions; and
handcrafted detailing

are normal and are not necessarily considered manufacturing defects.

These natural variations are part of the character of genuine handcrafted solid wood furniture.

3. Product Images & Website Information

We make every reasonable effort to ensure that product photographs, descriptions, sizes and prices displayed on our website are accurate.

However, colours may appear slightly different depending upon lighting, photography and the customer's screen or device.

Handcrafted products may also have minor differences from the photographs displayed online.

Customers requiring a specific colour, polish, size or design should confirm these requirements with PakTurk Furniture before placing the order.

4. Prices

All prices displayed on our website or communicated through our showrooms are subject to change before an order is confirmed.

Once an order has been formally confirmed, the agreed price for that order will apply unless the customer subsequently requests a change in size, material, design, finish or other specification.

Delivery charges, special handling charges or other applicable costs may be charged separately where applicable and will depend upon the delivery location, size and nature of the furniture.

5. Order Confirmation & Payment

An order is considered confirmed after the customer accepts the product specifications and PakTurk Furniture receives the agreed advance or payment.

For customized furniture, the advance amount will be agreed with the customer when the order is placed.

The remaining balance must be paid according to the agreed payment terms.

For furniture being dispatched outside Islamabad/Rawalpindi, full payment must be received before dispatch.

Customers should make payments only through payment methods or accounts officially communicated by PakTurk Furniture.

6. Customized Furniture

Most PakTurk Furniture designs can be customized according to the customer's requirements, including changes to:

dimensions;
wood finish or polish;
colour;
upholstery;
fabric;
design details; and
other specifications where technically possible.

Customers are responsible for checking and approving the dimensions, design and specifications of customized furniture before production begins.

Once production of a customized order has started, changes may result in additional charges and may also affect the delivery date.

Major changes requested after production has commenced may not always be possible.

7. Production Time

The normal production time for customized furniture is approximately three weeks.

This is an estimated production period rather than an absolute guarantee.

Because our furniture is handcrafted, completion may occasionally take longer due to the complexity of the design, availability of materials, finishing requirements or circumstances outside our reasonable control.

PakTurk Furniture will make reasonable efforts to keep customers informed where a material delay occurs.

8. Delivery

Islamabad & Rawalpindi

Furniture that is ready for delivery is normally delivered within approximately one day, subject to delivery scheduling, customer availability and accessibility of the delivery location.

Deliveries Outside Islamabad/Rawalpindi

Out-of-city orders are dispatched after receiving full payment.

Delivery is normally expected within approximately seven working days after dispatch, depending upon the destination and transport/courier service.

PakTurk Furniture may use TCS or another suitable transport or logistics service depending upon the product and destination.

Delivery times provided by third-party transport or courier companies are estimates and may be affected by weather, road conditions, public holidays, remote locations or other circumstances beyond PakTurk Furniture's control.

9. Delivery Charges

Delivery charges are not necessarily included in the product price.

Charges depend upon factors such as:

delivery city;
distance;
size and weight of the furniture;
number of items;
required vehicle;
floor/access conditions; and
special handling requirements.

The applicable delivery charge should be confirmed with PakTurk Furniture before dispatch.

10. Access to Delivery Location

Customers should ensure that the furniture ordered can reasonably pass through the entrance, doors, stairways, elevators and other access points at the delivery location.

Where special lifting, dismantling, additional manpower or other arrangements are required because of restricted access, additional costs may apply after consultation with the customer.

11. Inspection Upon Delivery

Customers are encouraged to inspect their furniture at the time of delivery.

Any visible damage, incorrect item or significant discrepancy should be reported to PakTurk Furniture as soon as reasonably possible, preferably at the time of delivery, together with photographs where appropriate.

This helps us investigate and resolve the matter quickly.

12. Lifetime Wood Guarantee

PakTurk Furniture stands behind the solid wood used in its furniture and provides a Lifetime Wood Guarantee on qualifying PakTurk solid wood furniture.

The guarantee relates to the wooden components of the furniture under normal use and is subject to inspection by PakTurk Furniture.

The Lifetime Wood Guarantee does not normally cover components or materials other than wood, including:

fabric and upholstery;
foam;
cane;
glass and mirrors;
metal fittings and decorative metalwork;
handles, hinges, locks and other hardware;
electrical components;
polish and surface finishing; or
ordinary wear and tear.

Damage resulting from misuse, accidents, improper handling, exposure to excessive water or moisture, abnormal environmental conditions, unauthorized alterations or other external causes is not considered a defect in the wood.

Natural variations in wood grain, colour, texture and movement associated with genuine wood are also not considered manufacturing defects.

PakTurk Furniture will inspect warranty claims and determine the appropriate repair or remedial action based upon the nature of the issue.

13. Lifetime Return Policy – 70% Value

PakTurk Furniture offers customers a distinctive long-term return facility.

Furniture originally purchased from PakTurk Furniture may be returned for 70% of its original purchase price, subject to:

verification that the furniture was originally purchased from PakTurk Furniture;
identification of the original purchase price; and
inspection of the furniture by PakTurk Furniture.

This facility is intended for genuine PakTurk Furniture products.

Transportation or collection arrangements and any associated costs will be discussed with the customer at the time of return.

The amount payable under this policy is calculated against the original purchase price, not the current retail price of the furniture.

14. Lifetime Exchange Policy – 100% Purchase Value

PakTurk Furniture also offers a long-term exchange facility.

Eligible PakTurk furniture may be exchanged against new PakTurk furniture with 100% of the original purchase price credited towards the purchase of the new item, subject to verification and inspection.

For example, if an eligible item was originally purchased for Rs. 100,000, its exchange value may be credited as Rs. 100,000 towards the purchase of new furniture.

If the new furniture costs more than the available exchange value, the customer will pay the difference.

The exchange value is applied towards a new purchase and should not be interpreted as a cash refund.

Any specific treatment of an unused balance, where applicable, should be agreed with PakTurk Furniture at the time of exchange.

15. Returns & Exchanges – Inspection

Return and exchange requests are subject to physical inspection of the furniture.

PakTurk Furniture reserves the right to review furniture that has been materially altered, severely damaged, incompletely returned or cannot reasonably be identified as an original PakTurk Furniture product.

The purpose of inspection is to verify the product and the applicability of the return or exchange policy.

16. Glass & Mirrors

Furniture containing glass or mirrors requires additional care during transportation.

For out-of-city shipments, particularly those handled by third-party transport or courier services, PakTurk Furniture will use reasonable care in packing; however, glass and mirror components may require special delivery arrangements.

Customers should confirm the applicable delivery arrangement with PakTurk Furniture before dispatch.

17. Repairs & After-Sales Support

PakTurk Furniture believes furniture should remain usable for generations.

Where reasonably possible, we offer repair, restoration and refurbishment support for our furniture even after the original sale.

Depending upon the nature of the work, transportation, materials, labour, upholstery, hardware, polish or other restoration costs may be chargeable.

A quotation will be provided or agreed before chargeable work is undertaken.

18. Order Cancellation

Customers should contact PakTurk Furniture as soon as possible if they wish to cancel an order.

Cancellation of a standard item that has not been dispatched will be considered according to the status of the order.

For customized furniture, cancellation after production has commenced may be subject to deductions for materials, labour or work already completed.

Any applicable refund will be determined after reviewing the production status of the order.

19. Changes Requested by the Customer

Changes to the dimensions, design, fabric, colour, polish or construction of an order after confirmation may:

increase or decrease the price;
extend the production period; or
require a revised order confirmation.

PakTurk Furniture will advise the customer where a requested change materially affects price or completion time.

20. Promotions & Discounts

Discounts, promotional offers and sale prices are valid only during the stated promotional period and subject to the conditions of the relevant promotion.

Unless expressly stated otherwise, multiple discounts or promotional offers cannot automatically be combined.

Prices applicable after a promotion has ended may differ from the promotional price.

21. Website Orders

Orders placed through www.pakturkfurnitures.com are subject to these Terms & Conditions.

An automated website confirmation does not prevent PakTurk Furniture from contacting the customer if clarification is required regarding stock availability, customization, delivery location, shipping arrangements or an obvious pricing or listing error.

22. Intellectual Property

Photographs, product designs, written content, graphics, logos, branding and other materials appearing on the PakTurk Furniture website and official social media channels remain the property of PakTurk Furniture or their respective rights holders.

They may not be commercially reproduced or used without permission.

23. Limitation of Responsibility

PakTurk Furniture will make reasonable efforts to fulfil every confirmed order according to the agreed specifications.

However, PakTurk Furniture will not be responsible for delays or losses caused by circumstances reasonably beyond its control, including transport disruption, natural events, strikes, government restrictions, severe weather, supply interruptions or other force majeure circumstances.

Nothing in these Terms & Conditions is intended to exclude any rights that a customer has under applicable law.

24. Changes to These Terms

PakTurk Furniture may update these Terms & Conditions from time to time to reflect changes in our products, services, delivery arrangements or business policies.

The version published on our website at the time of an order will normally apply to that order.

25. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute that cannot be resolved amicably shall be dealt with in accordance with applicable law and the jurisdiction of the competent courts in Islamabad, Pakistan.

26. Contact PakTurk Furnitures

For questions regarding an order, customization, delivery, warranty, return or exchange, please contact us:

PakTurk Furnitures